Management Profiles

Roy Karon President As the founder and visionary leader of BVS, Roy has a long-standing commitment to the success of the financial industry and, in particular, BVS clients. For more than 30 years, Roy has worked to uncover and meet the needs of BVS clients by assembling a world-class team to create and deliver the highest quality products. Roy's guiding principle: under-promise and over-deliver.

Bill Richards Chief Operating Officer Bill may be our Chief Operating Officer, but he’s a systems engineer at heart! During his early years with BVS, Bill was involved in helping the company evolve from video-based to computer-based training. “Technology has changed the way that people learn. It’s constantly changing their expectations. That’s why BVS constantly looks for ways to improve products—and that’s the exciting thing for me. I get to work with our teams to stay ahead of the trends and keep our products fresh.”

Robin Crawford Executive Vice President, Customer Experience Ask our clients about account management and you’ll hear raves for Robin’s team and their impeccable customer service. The majority of the team comes from financial institutions, including Robin, who has held positions as branch manager/loan officer for a community bank and president and CEO of a credit union.

Valerie McCoy Chief Customer Officer, Account Management Group As a former bank branch manager for 10 years, Val understands what BVS customers want and need. She works with senior level clients to ensure they’re aware of any and all system tools and courses that will better help them meet their strategic goals. Ultimately, Val manages client relationships across all institution departments to deliver maximum value from BVS.

Carl Swanson Chief Technology Officer For over 30 years Carl has focused on creating and improving every feature of BVS products. He leads a team of detailed-thinking, experienced application developers. Putting themselves in the shoes of learners and administrators, they examine every aspect of our training tools, striving to create tools that are efficient, user-friendly, and best-in-class.

Phyllis Simon Director, Sales and Marketing With a strong background in sales, marketing and business management, Phyllis is ideally suited to lead the BVS sales and marketing teams. For the past six years, she has integrated her experience in running one of the largest training associations in North America into guiding a staff committed to the ethical sale and communication of an exceptional product with outstanding service.

Michael Sacks Sales Manager Michael's 20 years' experience as a consultant in the financial services industry reinforces the BVS philosophy that institutions and individuals are unique--and there are no cookie-cutter solutions. While financial institutions may have many similarities, their culture, their way of doing business, and their training needs require a customized approach. The goal of Michael's team is to discover whether BVS is the right solution for your institution.