By 2025, tellers will be gone.
In their place: The Universal/Virtual Banker.
In our last blog, we outlined a model for the Virtual Branch, combining the accessibility and convenience of call centers with the informed, attentive and personal approach that characterize in-branch interactions.
With more branch traffic moving to virtual channels and fewer cash transactions happening in-branch, the teller model is becoming increasingly obsolete. It's feasible to expect that, in the not too distant future, 'tellers' may cease to exist.